Digital Business Marketing

Terms and Conditions

1. Introduction

Welcome to Square Meters Digital. By engaging our services, including website design, digital marketing, healthcare marketing, and consulting, you (“Client”) agree to the following Terms and Conditions. These terms govern the responsibilities, limitations, and expectations between Square Meters Digital and its clients.

2. Services Provided

Square Meters Digital provides professional services including but not limited to:

Website design and development
Search Engine Optimisation (SEO)
Paid advertising (e.g., Google Ads, Meta Ads)
Social media strategy and content creation
NDIS and healthcare provider marketing and consulting

3. Client Responsibilities

Clients must provide all necessary information, logins, approvals, and assets required for timely and accurate delivery of services.
All content, logos, and creative outputs must be signed off by the client before publication or use.
Square Meters Digital and any affiliates (including healthcare consulting arms) are not responsible for content or creative errors that result from a lack of written client approval.

4. Intellectual Property

All creative assets, designs, copywriting, and campaign materials remain the property of Square Meters Digital until full payment is received.
Upon payment and formal sign-off, intellectual property rights transfer to the client unless otherwise agreed.
Square Meters Digital retains the right to display completed work in portfolios or marketing materials.

5. Digital Marketing and Advertising

Square Meters Digital will manage digital marketing campaigns with professionalism, transparency, and strategy.
No guarantee is made regarding the generation of leads, sales, conversions, or client acquisition.
Clients are responsible for funding ad budgets directly and ensuring timely approvals for campaign launches and changes.
All data and analytics reports are based on the best available third-party platform information but may be subject to variation.

6. Website Security and Liability

Square Meters Digital maintains automated 10-day rolling backups for all hosted websites.
We take cybersecurity seriously, but we are not liable for:

Loss of income due to hacking, cyberattacks, or unauthorised access
Loss of income or data due to accidental or malicious deletion
Data loss resulting from hosting provider failure or third-party integration errors
If a website becomes permanently unrecoverable, Square Meters Digital will rebuild and deploy a replacement website within 14 business days, free of charge, provided the client can supply necessary content or materials not preserved in the latest backups.
Clients are encouraged to keep copies of frequently updated data, especially for transactional websites.

7. Confidentiality

Square Meters Digital agrees to maintain the confidentiality of all client materials, access credentials, and strategies.
No information will be disclosed to third parties without client consent unless legally required.

8. Payment Terms

Projects and ongoing services typically require a 50% deposit upfront, with the balance due upon delivery or agreed milestone.
Monthly subscriptions and retainers must be paid by the agreed due date each month.
Late payments may result in paused services, delayed deadlines, or interest charges.

9. Cancellations and Termination

Both parties may terminate a service agreement with 14 days’ written notice.
Termination does not exempt the client from paying for services already delivered or in production.
All intellectual property remains the property of Square Meters Digital until full settlement of outstanding balances.

10. Limitation of Liability

Square Meters Digital will not be held liable for:
Business losses, loss of profits, or loss of reputation
Delays caused by third parties, technical outages, or force majeure
Total liability shall not exceed the total amount paid by the client within the 30-day period prior to any claim.

11. Subscription Terms

Clients engaging on a subscription or retainer basis are required to honour the full agreed term.
Square Meters Digital operates on a two-month advance preparation model, and clients are invoiced for one additional month beyond their final month to cover already-prepared work.
For example, if a subscription ends in September, October’s invoice will still be issued for pre-prepared deliverables and services.
Requests to pause or cancel mid-subscription will not affect billing obligations unless specifically agreed in writing.
Clients will be notified of renewals 14 days in advance; it is their responsibility to request non-renewal in writing if desired.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of Athens, Greece.
Any disputes arising from this agreement will be settled in the courts of Athens.
All clients, regardless of their country of residence, agree to participate in legal proceedings via video call or remote conference if in-person presence is not feasible.