As an NDIS provider website is your most important asset – no matter how big or small your business is in Australia. Your site needs to convey trustworthy information that both meets audit standards and adheres to the NDIS Quality and Safeguards Framework obligations.
NDIS Provider Website Requirements is everything you Need to Know guide will help you understand what’s needed whether you’re an already registered provider or getting ready to become one. We cover mandatory transparency information and general accessibility guidelines so you can showcase who you are, what you provide and how participants can safely use your service.
Everyday participants lose trust in providers simply because their websites aren’t clear, accessible or lack required information. That’s why compliant NDIS Website Design is no longer optional – it is a foundational requirement.
In this updated 2026 guide, we explain exactly what your NDIS provider website must include, common compliance risks to avoid, and how to structure your website to meet Australian NDIS standards while supporting sustainable growth
Why NDIS Website Compliance Matters for Providers
Your website is often the first interaction a participant, family member, or support coordinator has with your organisation. A non-compliant or unclear website can raise red flags, even if your services are excellent.
A compliant website helps:
- Build trust with participants and carers
- Demonstrate transparency and ethical practice
- Reduce complaints and misunderstandings
- Support NDIS audit readiness
- Improve participant choice and control
The NDIS Quality and Safeguards Commission expects registered providers to make essential information publicly available online. This is not optional – it’s part of operating responsibly within the scheme.
You can review official provider obligations directly via the NDIS Commission.
Core NDIS Provider Website Requirements (Australia)
1. Clear Business Identification (Mandatory Requirement)
Your website must clearly display:
- Registered business name
- ABN or ACN
- NDIS registration number (if registered)
- Contact details (phone, email, physical address)
Participants should never have to guess who they are dealing with.
2. Clear and Accurate Description of NDIS Services
Each service you provide should be explained in simple, participant-friendly language.
Include:
- What the service involves
- Who it supports
- Delivery method (in-home, community, online)
- Eligibility or age groups
Avoid copying NDIS price guide text directly – explain services as a real human would.
If your business focuses on growth, visibility, or participant acquisition, professional NDIS marketing support ensures services are communicated clearly without sounding sales-driven.
3. Participant Rights and Responsibilities Information
Your website must outline participant rights, including:
- Dignity and respect
- Privacy and confidentiality
- Choice and control
- Right to provide feedback or complaints
This information aligns with expectations outlined on ndis.gov.au and demonstrates commitment to ethical service delivery.
4. Complaints Management Process (NDIS Requirement)
NDIS providers must explain:
- How participants can make a complaint
- Expected response timeframes
- Contact details for escalation
You must also include a link to the NDIS Quality and Safeguards Commission complaints page so participants understand their external options.
5. Incident and Risk Management Transparency
Participants should be informed about:
- How incidents are reported
- How safety risks are managed
- Your commitment to continuous improvement
While detailed internal procedures are not required publicly, transparency is essential.
6. Privacy Policy and Data Protection Obligations
Your website must include a clear privacy policy explaining:
- What personal information is collected
- How it’s stored
- How it’s used
- Who it may be shared with
This aligns with Australian Privacy Principles and protects both your business and participants.
Guidance is available through Dss.gov.au for organisations delivering social services.
Website Accessibility Requirements for NDIS Providers
NDIS participants include people with visual, cognitive, and physical disabilities – meaning your website must be accessible.
Best-practice accessibility includes:
- Readable font sizes
- High colour contrast
- Screen-reader compatibility
- Keyboard navigation
- Plain English content
Accessibility isn’t just good practice – it reflects the values of inclusion the NDIS is built upon.
This is where expert Healthcare Web Design becomes essential, ensuring compliance without sacrificing usability or professionalism.
TrustBuilding Website Content Participants Expect
Beyond compliance, your website should help people feel safe choosing your services.
Include:
- About Us page with your mission and values
- Provider experience and qualifications
- Service approach and participant-centred philosophy
- Cultural safety and inclusivity statements
A strong digital foundation supported by a specialist Healthcare Branding Agency helps ensure your message remains consistent, respectful, and credible across every page.
NDIS Pricing Information: What You Should and Should Not Display
NDIS does not require providers to publish prices publicly. However, transparency is encouraged.
You may include:
- Statement that pricing follows the NDIS Price Guide
- Explanation of how service agreements work
- Invitation to discuss individual support needs
Avoid listing outdated pricing tables unless regularly maintained.
Common NDIS Provider Website Compliance Mistakes
Many providers unintentionally create compliance risks through:
- Missing registration details
- No complaints information
- Outdated service descriptions
- Poor mobile responsiveness
- Generic template content
- No accessibility consideration
Partnering with a Healthcare Marketing Agency that understands both NDIS compliance and participant behaviour helps avoid these issues while building long-term trust.
How Professional Healthcare Marketing Support Helps NDIS Providers
Managing compliance, visibility, and user experience alone can be overwhelming – especially for growing providers.
Strategic Healthcare Marketing Services can assist with:
- Structuring compliant website content
- Ensuring accessibility standards
- Creating participant-friendly messaging
- Aligning branding with NDIS values
- Supporting long-term digital growth
The goal isn’t just to rank – it’s to reassure families that your organisation is safe, legitimate, and participant-focused.
Final Thoughts: Create a Compliant and TrustFocused NDIS Website
Creating an NDIS complaints website isn’t a box ticking exercise – it’s about building trust. Visitors to your website want to feel reassured that your organisation is trustworthy, safe and the right choice for them BEFORE they share any personal information with you.
When you get your NDIS Provider Website Requirements set up right, you’re not only covering yourself as a business, you’re empowering participants to make confident choices.
So, if it’s been a while since you’ve analysed your website from a trust perspective, your next step is simple. Find what’s missing, make it clear and unlock transparency. Build a website with humans in mind and watch the confidence pour in from visitor number one.
Frequently Asked Questions About NDIS Provider Website Requirements
Do all NDIS providers need a website?
There is no legal requirement for registered NDIS providers to make information public, however they should. Websites are the easiest method of meeting transparency requirements, allowing choice for participants and demonstrating professionalism.
What information must be visible on an NDIS provider website?
At a base level, your website should include your business information, information on your services, participant rights and how to make a complaint, your privacy policy and how to contact you. Having these measures in place helps you meet requirements and is in line with what the NDIS Quality and Safeguards Commission expects of you.
Can I use a basic template website for my NDIS business?
Yes. Because NDIS participants may have disabilities affecting how they access information, websites should follow accessibility best practices such as readable layouts, screen-reader compatibility, and clear navigation.
Should I link to government NDIS websites?
Yes. Linking to official sources like ndis.gov.au and ndiscommission.gov.au helps participants access accurate information and demonstrates transparency and accountability.
