Your website is one of the first things your participants, families and support coordinators see. But many providers accidentally turn away trust, enquiries and income opportunities due to poor NDIS Web Design choices.
It’s a highly regulated and trust-based industry. Your NDIS website needs to be functional, meet accessibility guidelines, build credibility and convert visitors — ethically. But the same NDIS Website Design mistakes are repeated throughout the sector.
Here are the top ten mistakes we see providers make, and how you can avoid them.
1. Designing for Providers Instead of Participants
Arguably the biggest design mistake is trying to design for what providers want to say rather than what participants need to know.
NDIS participants and families need:
- Clear services
- Simple language
- Easy next steps
A participant-first approach will build trust and drive enquiries.
2. Ignoring Accessibility and WCAG Compliance
Accessibility is a big one for NDIS. So many NDIS Web Designs are poor because they don’t account for:
- Screen reader compatibility
- Colour contrast
- Font size and spacing
- Keyboard navigation
If your site is not accessible to all, it becomes a barrier and damages your credibility with support coordinators too.
3. Using Overly Complex or Clinical Language
NDIS providers accidentally alienate visitors by using internal or clinical jargon in their NDIS Web Design. Clarity is king.
Plain, person respectful language will make your participants feel heard and understood, rather than lost or overwhelmed.
4. No Clear Call-to-Action (CTA)
A huge proportion of websites make the mistake of not guiding users on what to do next. Well-executed NDIS Web Design should always include:
- Clear contact prompts
- Simple enquiry pathways
- Low-pressure language
Without a clear call to action, people leave without taking action.
5. Poor Mobile Optimisation
The majority of users will access your NDIS website through their mobile device. And a lot of NDIS Web Design still:
- Breaks on smaller screens
- Has unreadable fonts
- Provides difficult navigation
Mobile-first design is critical for both SEO and user experience.
6. Missing Trust Signals
Trust is everything in the disability sector. The majority of NDIS Web Designs don’t provide strong:
- Provider values
- Compliance messaging
- Experience indicators
- Easy-to-find contact details
Trust signals help families feel confident that your organisation is safe, real and professional.
7. Generic Templates That Don’t Reflect the NDIS Sector
Generic business website templates are a common mistake because they don’t demonstrate understanding of NDIS principles. Web Design should be built around:
- Person-centred care
- Choice and control
- Ethical support delivery
Generic business templates water down credibility and authority.
8. No SEO Structure for NDIS-Specific Searches
If you spend thousands on a shiny website without a solid SEO structure, you’re heading for trouble. We often see NDIS Website Designs missing out on:
- Location-based optimisation
- Service-specific pages
- Structured heading tags
Without this, your website will never show up in local, NDIS-specific searches.
9. Overloading Pages With Information
Just because you have a lot to say doesn’t mean you need to put it all on your website. Bad Web Design often overloads users with long, unstructured paragraphs.
Effective website pages are:
- Structured in clear sections
- Easy to scan with headings
- White space
Usability and engagement increase with well-written, digestible copy.
10. Treating the Website as “Set and Forget”
The NDIS changes regularly, and updates need to be reflected on your website. The NDIS Web Designs we see going wrong often have:
- Outdated information
- Broken trust
- Missed growth opportunities
Your website should grow and evolve with your business, as well as participant expectations.
Why Getting Design Right Matters
Your website directly impacts:
- Participant trust
- Support coordinator referrals
- Quality enquiries
- Long-term business growth
Effective NDIS Web Design supports ethical growth, visibility and credibility in a crowded marketplace.
Ready to Fix Your NDIS Web Design?
If your NDIS website is not generating the right enquiries or reflecting your service, it may be time for an upgrade.
We create NDIS Web Designs built for accessibility, compliance, SEO and real participant engagement — not sales pressure or generic layouts.
Schedule a free strategy call and get clear answers on what your website should be doing for your NDIS business.
Frequently Asked Questions About NDIS Web Design
What makes NDIS Web Design different from standard web design?
NDIS Web Design focuses on accessibility, participant trust, ethical communication, and compliance with disability sector expectations—making it fundamentally different from generic commercial websites.
Is SEO important for NDIS Web Design?
Yes. SEO ensures your website helps your organisation appear in searches used by participants, families, and support coordinators looking for services in their area.
How often should NDIS Web Design be updated?
Your NDIS Web Design should be reviewed regularly to reflect service updates, regulatory changes, and evolving participant needs to maintain trust and visibility.
