Looking to register as an NDIS provider? Or maybe you’re preparing for your upcoming NDIS audit? Either way – you need a website. We know many providers miss registering (or fail audits) because they don’t have the right website set up.
Designing a professional NDIS website Design will ensure your business ticks all the compliance boxes. PLUS it shows NDIS participants your business is trustworthy, safe, and transparent.
That’s why we’ve created this free NDIS website checklist – specially written for Aussie providers who are looking to pass registration (or audit) with ease. Our handy checklist also includes tips to rank your website higher on Google.
Thinking about creating a new website? Updating your old one? We cover everything you need to know on your NDIS website. And we explain it in a way that benefits BOTH your website compliance, and SEO rankings.
What is the NDIS Website Checklist?
The NDIS website checklist includes mandatory and recommended items you should have on your website according to the NDIS Commission. These include:
- Displaying information that promotes transparency for NDIS participants
- Making sure your website is accessible for people with disability
- Setting up your website to stay compliant with NDIS Practice Standards
- Clearly explaining your business and how participants can utilise your services
- Marketing your services ethically and safely
Your website will be analysed during all of the following:
- Initial NDIS provider registration
- Mid-term audits
- Renewal audits
- Participant complaints or investigations
Why do you Need a Website for NDIS Registration and Audits?
When participants are searching for a disability service online, they will come across your website. Make sure you’re giving the right impression to visitors (and auditors).
NDIS website MUST include:
- Who you are
- What services you provide
- How participants can access your services
- How you manage complaints and incidents
A missing or incomplete website can lead to:
- Audit non-conformities
- Registration delays
- Loss of participant trust
- Reduced referrals
NDIS Website Checklist: Essential Requirements
Below is our breakdown of what needs to be included on your website to pass NDIS registration and audit.
1. Clear Provider Identification
Make sure you include your registered business name, ABN/ACN number, if you are currently registered with the NDIS commission and where you provide your services. Also remember to include valid phone number/s and email addresses. Website auditors will cross match your information with your registration documents. Always double check you don’t have any incorrect information on your website.
2. Detailed NDIS Service Information
All of your services should have their own page. Describe (in clear language) how the support works, and how it can benefit participants. Who would it suit? How can participants access it? How does it help participants reach their goals? The more detailed you can be with your service pages, the more trust you build with participants.
3. Rights and Responsibilities of Participants
As part of the NDIS Practice Standards you need to outline participants rights. This includes anything around dignity, choice, autonomy, and privacy. Don’t forget to mention participant responsibilities as well.
4. Complaints Policy & Procedure
Outline how participants can make a complaint, how your organisation will deal with complaints and how they can be escalated to the Quality and Safeguards Commission. Auditors love to check this section!
References: ndiscommission.gov.au
5. Information About Incidents
Providers need to state how they will handle incidents. Make sure to include how incidents will be identified, managed and reported. This doesn’t need to be a long paragraph. But it helps to have something rather than leaving it blank.
6. Privacy Policy and Data Protection
All websites need to have a privacy policy. Ensure you include how you will collect information from participants, how you store it and how it will be protected.
References: health.gov.au
7. Accessible Website Design Standards
Accessibility is a core NDIS requirement. Your NDIS Website Design should follow WCAG guidelines, ensuring readable fonts, strong colour contrast, mobile responsiveness, image alt text, and simple navigation for users with disability.
8. Easy Contact and Enquiry Pathways
If participants love your service. They will want to know how they can access it. Include enquiry forms, contact numbers and clear CTAs on your website and blog pages. Don’t make your contact/information hard to find or you will struggle to convert website visits into enquiries. Website page speed is also taken into considerations during audits.
SEO and Marketing Support for NDIS Providers
Passing your audit and having an NDIS compliant website is awesome. But how will you get participants to visit your website? Impress visitors with Professional NDIS Website Design and strategic Marketing. Gain trust from visitors, boost engagement, and improve your Google rankings.
At Square Meters Digital we are a specialised Healthcare Marketing Agency. Who has been helping NDIS providers (and other healthcare professionals) all over Australia with their digital marketing strategy.
Our clients enjoy services such as:
- Healthcare Marketing Services Australia
- NDIS Marketing Agency Australia
- Healthcare SEO Agency
We ONLY work with medical professionals who are willing to take digital marketing seriously. Our Healthcare marketing strategy’s are unique to you and your business. Built around compliance, trust and sustainable patient lead generation.
Contact us today to see how you could boost your website’s visibility. Or visit our Services page for more in-depth information – We would love to hear from you!
Common Website Mistakes That Fail NDIS Audits
Want to know what NOT to do on your NDIS website? Here are some of the biggest website mistakes that could cost you audit NCs.
- Not including a complaints policy
- No privacy policy
- Services aren’t described properly
- Website isn’t accessible
- Information isn’t up to date
- No mention of NDIS
This list just scrapes the surface of what could cause you to fail your NDIS audit. Make sure you provide your business with the best opportunity to pass your NDIS audit by using a professional and compliant website.
Final NDIS Website Checklist Summary
Help prevent mistakes from happening on your NDIS website by ensuring your website includes the following BEFORE registering with the NDIS, or attending an audit:
✔️ Provider details displayed clearly and easy to understand
✔️ Service pages for each of the services you provide
✔️ Participants rights are displayed on your website
✔️ You have a complaints policy and process outlined
✔️ Your website has a privacy policy included
✔️ Your website design is accessible
✔️ Contact methods / enquiry process is clear
✔️ All your business information is correct and up to date
Give Us a Call!
Want a website that is ready for any audit and ALSO converts visits into participant enquiries?
Our friends over at Square Meters Digital can help.
Enquire with Australia’s leading Healthcare Marketing Agency today and we’ll help you setup a professional website that meets NDIS guidelines and show up on Google.
Still struggling to understand what you need for an NDIS website? Download our free NDIS Website Checklist NOW.
The team at Square Meters Digital specialise in creating audit-ready websites for NDIS Providers that also attract clients and convert leads. Get in contact with us today and learn how we could help you grow your business.
FAQ’s
1.Can I use the exact People Also Ask question in my blog?
YES! Using peoples also ask questions as you’re FAQ question is perfect for SEO. You have a higher change of ranking on Google’s featured snippets. (Bing itself) Which will increase your overall SEO visibility.
2. Is a website mandatory for NDIS registration?
YES. When registering as an NDIS provider you are required to have “A public website that includes information about…” what your NDIS services are, how you manage complaints, your privacy policy and participants rights.
3. What happens if my website fails an NDIS audit?
You will receive an NC and have to update your website before registration is approved/renewed.
4. Does my NDIS website need to be accessible?
Yes. All websites must conform to WCAG accessibility requirements. Meaning anyone, including people with disability can access your website.
5. How often should I update my NDIS website?
We recommend website reviews every 6 months to 1 year. Ensure you update your website whenever you change services, policies, registration details or other general information about your business changes.
